What We Need to Help You Faster with Game Issues

If you’re experiencing a bug, crash, or gameplay issue, providing detailed information helps us solve it faster!

Here’s what to include when contacting support:

• Your Username and Player ID (found in Settings > Profile).

• Device details (e.g., iPhone 13, Windows 11 PC).

• Game version (check the bottom of the settings screen).

• Brief description of the issue (what were you doing when it happened?).

• Screenshots or video recordings (if possible).

• Time and date of the issue.

• Error messages (copy them exactly if any appear).

Example:
"While playing Hero Run, my game froze when I picked up the Fire Sword on Level 3. I'm using an iPhone 13 with iOS 17.2. Screenshot attached."

Submit your detailed report [here]. Our team will review it and get back to you as soon as possible!